1. Return Eligibility

We accept return requests only in the following cases:

  • The product is damaged or has a manufacturing defect

  • The received item does not match the order or specifications

  • Incorrect quantity or wrong item delivered

2. Return Window

  • Return requests must be submitted within 3 to 7 days from the delivery date.

  • The product must be unused, in its original condition, and in its original packaging.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom sizes or cut-to-measure products

  • Made-to-order or project-specific items

  • Installed or used products

  • Clearance or promotional items

4. Refund Policy

Refunds are issued in the following cases:

  • Approved return requests

  • Order cancellation before processing or shipping

  • Product unavailability after payment

Refund Method

  • Refunds will be issued to the original payment method used.

Refund Timeline

  • Approved refunds will be processed within 7–14 business days, depending on the bank or payment provider.

Order Cancellation Policy

5. Cancellation Conditions

Before Processing or Shipping

  • If the order has not been processed or shipped, it can be canceled without any charges.

  • A full refund will be issued to the original payment method.

After Processing or Dispatch

  • If the order is already prepared or shipped, cancellation may not be possible.

  • In this case:

    • The order will be treated as a return request (if eligible)

    • Shipping or handling fees may apply

Custom or Made-to-Order Items

  • Orders for custom-made, cut-to-size, or specially requested materials cannot be canceled once processing has begun.

6. How to Submit a Return, Refund, or Cancellation Request

Please contact us through one of the following:

Required Information

Kindly include:

  • Order number

  • Reason for return or cancellation

  • Photos of the product (if applicable)

7. Shipping & Collection for Returns

  • If the return is not due to an error from SAVAN, the customer will bear the return shipping cost.

  • If the item is defective, damaged, or incorrect, SAVAN will cover all return shipping charges.

8. Important Note

SAVAN reserves the right to decline any return, refund, or cancellation request that does not meet the above conditions.